Ongoing Software Support
Ongoing support for custom manufacturing software.
We stay engaged after launch. We monitor performance, add capabilities as your operation changes, and keep the system aligned with how your team actually runs the business.
Free 30-minute call, no obligation
The Problem With Build-and-Leave
A Custom System That Stops Evolving Becomes the Next Legacy System.
Most custom software gets built, launched, and left. Within months the operation shifts: new products, new customers, new requirements. The system drifts away from the business it was built for, and before long it's on the list of things to replace.
Signs a system is drifting:
- The system launched well, but nobody owns it after go-live
- Feature requests pile up in a backlog nobody works through
- Integrations break when upstream systems update, and nobody notices
- Performance degrades as data volume grows
- New team members inherit software they don't know how to change
- The original development team isn't responsive, or isn't in business anymore
What We Provide
Ongoing Optimization, Feature Expansion, and Performance Monitoring
Support engagements include monitoring for uptime and performance, a structured backlog for enhancements, proactive checks on integrations with your ERP and other systems, and a dedicated point of contact who knows your system and your operation. Everything we handle, grouped by what it does for your operation.
Keep it running
Catch problems before your team does.
Uptime & Performance Monitoring
System health and critical workflows monitored, with alerts before users notice.
Integration Health Checks
Connections to your ERP and other tools watched, so a vendor update doesn't break production.
Security & Compliance Maintenance
Security patches, dependency upgrades, and compliance updates handled for you.
Keep it fast and current
Stay fast and useful as the operation grows.
Data Growth & Performance Optimization
Database tuning and archiving that keep the system fast in year five.
Scheduled Feature Releases
New capabilities on a planned cycle, with training handled cleanly.
User Training & Documentation Updates
SOPs and training kept current, so new hires learn today's system.
Keep it aligned with the business
Plan the next improvements together.
Strategic Roadmap Reviews
Quarterly sessions to align the software with where the operation is heading.
Structured Enhancement Backlog
Requests and improvements prioritized with you each cycle.
Dedicated Technical Point of Contact
A named engineer who knows your system and your priorities.
Savings scorecard
Every month, you see what the system is saving you.
Your assessment or Design & Scope plan put a number on each improvement. After launch, we track the same measures, so you can compare what was projected with what's actually happening.
Savings against the plan
The measures from your plan, like inventory value, overtime hours, scrap, or downtime, compared with what was projected.
System health
Uptime, errors, and the health of every connection to your other systems.
Adoption
How many people use the system, and which parts they use most, so gaps in training show up early.
What's next
Requests completed this month and the next improvements in line, in order of value.
Delivered monthly and reviewed with you every quarter. Included with every support plan.
Typical results
What changes when your system keeps pace with the business
The software keeps earning its investment, the team keeps getting new capability, and the system never drifts into being the next thing you have to replace.
50%
Average reduction in unplanned system downtime
40%
Typical improvement in issue resolution time
70%
Average drop in major rebuilds over a 5-year horizon
Typical improvements reported for systems like these. Results vary by operation.
Systems deployed inside real operations
Operational Impact in Action
Field Service App & ERP Modernization for a Custom Manufacturer
Maximizing efficiency through legacy migration and mobile optimization.
Mobile Field Operations App for Automotive Logistics
Digital transformation for vehicle transport and delivery operations.
Zebra-Integrated Cycle Count App for Warehouse Operations
Built for the City of Appleton to modernize inventory counting with mobile barcode workflows.
Our Approach
How We Keep Your Systems Ahead of the Curve
A structured process to keep your software reliable, evolving, and growing with your operation long after launch.
Stabilize & Monitor
After launch, we keep a close watch on your systems to catch issues early, keep everything running smoothly, and make sure the solution stays reliable as your daily volume picks up.
Responsive Support
When something needs attention, you reach a team that already knows your operation, with no re-explaining your business to a stranger reading from a script in a far-off call center.
Continuous Improvement
We keep refining and extending your systems as your operation changes, so your software grows with you instead of slowly becoming the next outdated platform you have to replace.
Strategic Partnership
We act as your ongoing technology partner, helping you plan the next improvement, the next integration, and the next competitive edge, so you're always moving forward instead of just maintaining.
Plans
Fractional development team
Need more development capacity without hiring? Our fractional development team gives you experienced developers on a monthly plan, from occasional fixes to dedicated builders.
Flex Support
Keeping a system healthy
$1,000/month
Keep it running
- Issues fixed before they slow your team down
- Small improvements each month
- A monthly summary of what changed
Core Support
Steady upkeep and targeted improvements
$4,000/month
Keep it improving
- Maintenance that keeps the system reliable
- Targeted fixes to slow or manual steps
- Results tracked against your plan
Most popular
Pro Support
Growing what the system does
$7,000/month
Grow the system
- New features tied to measurable goals
- Regular releases your team can see
- Savings tracked month by month
Max Support
Major projects and new products
$13,000/month
Transform operations
- A dedicated team on your biggest goals
- Large or complex builds, delivered in phases
- Leadership reviews on impact and next steps
Every plan is measured by results, not hours. Each month you see what changed and what it's worth.
Not sure which plan fits? We'll help you choose.
Talk to an ExpertTestimonials
Rated 4.9/5 on Clutch and backed by client results
Successful deployment of projects into our production environment within desired timeframe and budget.
The team is able to speak intelligently about what they're going to do and what potential issues would be. I've had a lot of contractors just nod their heads, without knowing what I'm asking for, and do whatever they want. Denovo Studios really took the time to understand what I was looking for.
I've worked with Denovo Studios for over a year now and the process has been absolutely seamless.
Get started
Stop guessing where the money is going.
Book a free call. We'll talk through what you're seeing and recommend where to start.